Terms & Conditions

Last updated: 29/12/2025

These Terms & Conditions ("Terms") govern your use of Cross Border Cart ("we", "us", "our") and our website, services and tools. By creating an account or using our services, you agree to these Terms.

1. Our service

Cross Border Cart provides you with a UAE shipping address and facilitates receiving, consolidating and forwarding your shipments to your chosen destination, using third-party logistics partners.

2. Your responsibilities

  • You are responsible for the accuracy of the information you provide, including names, addresses and declared values.
  • You must ensure that items you ship are allowed under the laws of the origin and destination country and are not prohibited or restricted.
  • You agree not to use our service for illegal or fraudulent activities.

3. Prohibited items

You may not ship items that are illegal, dangerous or prohibited by airlines, couriers or customs authorities. This may include (but is not limited to) weapons, explosives, flammable liquids, certain batteries, drugs or counterfeit goods. We reserve the right to refuse or discard shipments that violate these rules.

4. Fees and payments

You agree to pay all applicable shipping fees, service charges and any taxes or duties related to your shipments. Final amounts depend on weight, dimensions, destination, selected service and any extra services such as insurance or consolidation.

5. Customs, duties and regulations

You are responsible for complying with customs regulations in your country and for paying any customs duties, taxes or import fees that may apply. We may assist with basic documentation but cannot provide legal or tax advice.

6. Limitation of liability

We will take reasonable care when handling your shipments, but we cannot guarantee that shipments will never be lost, delayed or damaged. To the fullest extent permitted by law, our liability is limited to the value of the service fee you paid to us for the affected shipment, unless additional insurance has been clearly purchased.

7. Account usage and termination

We may suspend or terminate your account if we reasonably believe that you have violated these Terms, used our service for illegal purposes or created risk or possible legal exposure for us or others.

8. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above. Your continued use of our service after changes are posted means you accept the updated Terms.

9. Contact us

If you have any questions about these Terms, please contact us at:

Email: support@crossbordercart.com
(Replace this with your real support email when ready.)