Is it free to open an account?
Yes. Opening an account and receiving your UAE forwarding address is free. You only pay for shipping and any optional services you choose, such as consolidation, extra handling, or shipment protection where available.
How long does shipping take?
Delivery time depends on the destination country, the shipping method selected, customs clearance, and carrier operations. Economy shipments may take around 7–14 working days, while express shipments are often delivered within 3–7 working days after dispatch from the UAE.
How do I track my shipment?
Once your shipment is dispatched, you will receive a tracking number. You can monitor shipment updates through your Cross Border Cart dashboard, and tracking activity may also appear through the carrier’s own tracking system depending on the route and service used.
What items can’t I ship?
Certain goods cannot be shipped because of airline safety rules, customs restrictions, or carrier policies. These may include weapons, explosives, flammable materials, illegal goods, and some restricted batteries or regulated products. You can review our full policy on the What You Cannot Ship page.
Can I consolidate multiple packages?
Yes. Where available, you can combine multiple parcels into a single shipment to help reduce international shipping costs. Consolidation options are managed through your dashboard once your packages arrive at the warehouse.
Can I use Cross Border Cart as a reseller?
Yes. Cross Border Cart can be used by both individual shoppers and resellers who buy from UAE stores and forward shipments to their home country. Many customers use the service to source products, combine shipments, and manage repeat orders more efficiently.
Who pays customs duties and taxes?
Import duties, taxes, and clearance fees are determined by the destination country and are generally the responsibility of the recipient. These charges are separate from Cross Border Cart shipping fees unless clearly stated otherwise.
What happens if my shipment is delayed?
Shipping timelines are estimates and may be affected by customs inspections, weather, airline scheduling, or destination-country delivery conditions. If a shipment is delayed, our team can help you review the latest tracking updates and next steps.
How do I contact support?
You can contact us by email for shipment, account, and billing questions. For the fastest help, include your tracking number, registered email, and a clear description of the issue.
Still need help?
Visit our policy pages or contact our team directly for more detailed support regarding shipping, refunds, restricted items, and account questions.