Privacy Policy

Last updated: 29/12/2025

This Privacy Policy explains how Cross Border Cart ("we", "us" or "our") collects, uses and protects your information when you use our website, create an account or interact with our services.

1. Information we collect

We may collect the following types of information:

  • Contact details such as name, email address and phone number
  • Account details such as your login information and shipping preferences
  • Shipment details such as package descriptions, values, addresses and tracking numbers
  • Technical data such as IP address, browser information and basic analytics

2. How we use your information

We use your information to operate and improve Cross Border Cart, including:

  • Creating and managing your account
  • Processing shipments and providing tracking updates
  • Communicating with you about your shipments or support requests
  • Sending service updates and, where permitted, marketing emails
  • Improving our routes, pricing and overall service

3. Sharing of information

We may share your information with trusted third parties only when necessary, for example:

  • Logistics partners and couriers that move your shipments
  • Payment providers that process your payments securely (e.g. Stripe)
  • Service providers that help us with hosting, analytics or customer support

We do not sell your personal data to third parties.

4. Data retention

We keep your information for as long as necessary to provide our service, comply with legal obligations and resolve disputes. You may request deletion of your account by contacting us.

5. Security

We use reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your rights

Depending on your location, you may have rights to access, correct or delete your personal data, or to object to certain processing. To exercise these rights, contact us using the details below.

7. Contact us

If you have any questions about this Privacy Policy, you can contact us at:

Email: support@crossbordercart.com
(Replace this with your real support email when ready.)