Refund Policy

1. Shipping fees

Shipping fees are generally non-refundable once a shipment has been collected by the carrier, unless the shipment is cancelled before pickup.

2. Service fees

Warehouse handling, consolidation and special request fees are non-refundable once the service has been completed.

3. Lost shipments

If a shipment is confirmed lost by the carrier, compensation will be handled according to the carrier's policy and any optional insurance selected at the time of shipment.

4. Damaged items

If you receive damaged items, contact us within 48 hours with photos. We will help you open a claim with the carrier. Outcome depends on the carrier's investigation and insurance coverage.

5. How to request a refund

For any refund request, please email billing@crossbordercart.com and include your shipment ID, tracking number and a clear explanation of the issue.

This is a general template. Please adapt and confirm with your accountant / legal advisor.